Company Description
Opmed.ai supercharges health system schedules, resources, and staff management with the power of AI and network science. Our solutions help unlock the full potential of health systems, ensuring optimal resource utilization and resilience. We are dedicated to enhancing the efficiency and effectiveness of healthcare through innovative, data-driven technology.
Role Description
This is a full-time remote role with occasional in-office time and regular travel for on-site customer work. You’ll be responsible for driving the successful deployment of Opmed’s solutions through hands-on implementation work. This includes ensuring customer satisfaction, managing relationships, and supporting long-term success. Responsibilities include system configuration, analyzing data and customer needs, driving progress in our implementations, developing strategies for customer retention, issue troubleshooting and tracking, providing exceptional customer service, escalation management, and supporting customers throughout their journey with Opmed.ai.
Qualifications
- Customer satisfaction, customer retention, and customer service skills
- Familiarity with at least one EHR (Epic, Cerner, etc.)
- Analytical skills for understanding data and customer needs
- Relationship building skills to maintain and grow customer relationships
- Excellent communication and interpersonal skills
- Healthcare technology implementation and operational transformation skills
- Minimum 3 years of directly relevant work experience
- Ability to work independently and remotely
- Experience in the clinical side of the healthcare industry or with AI technology is a plus
- Bachelor's degree in business, healthcare management, a related field, or relevant work experience
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